BENEFITS

Identify the eight common problematic behaviours at work.

Use techniques to deal with each of the eight common problematic behaviours at work

Apply the guidelines for changing someone’s behaviour

Assess your intention when giving criticism

Focus on the issue and not the personality when giving criticism

Generate possible solutions to move forward when giving criticism

Anticipate the issue when being criticised

Ask questions to help the criticiser be specific when being criticised

Agree with general principles pertaining to the area of the criticism to avoid being defensive

Analyse the criticism for future development

Anticipate the issue when being criticised

2009 SCHEDULE

TRAINER PROFILE

AIM OF THE COURSE:

Able to manage and deal with people effectively.

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INTRODUCTION:

At the work place, you deal with people with different personality, ethnicity and skills. Day in and day out, you use basic social skills to get by most interpersonal relationships.

When you interact with people, you learn about different personalities and behaviours. This learning process forms the basis of the way you interact with others.

There are some people at the workplace with whom you get along well. You look forward to meeting them at work. You have lunch and coffee breaks together. You also probably hang out with them after work. You support them in their work and stand up for them when they are in difficulty.

There are also people at the work whom you just abhor. Besides not looking forward to meet them at work, you also try to limit interactions with them. These people exhibit behaviours that are annoying or intimidating.

Examples of these behaviours include falling behind in work and letting the team down, wasting time by being petty and talking about personal issues, backstabbing, intimidating, power seeking, making jokes at the expense of others, seeming to know it all and complaining.

WHO SHOULD ATTEND:

HODs, Managers, Supervisors, Executives that deals mostly with people