BENEFITS

Learn to choose between effective and ineffective leadership styles.

Understand the relationship between their styles and the motivation and behaviour of others

Learn five steps for effective decision-making

Understand the need for delegation and how to delegate effectively

Discover ways to communicate more effectively and vividly

Learn a technique for coaching performance

Understand the difference between coaching and discipline

Find out how to convert conflicts into problem solving sessions

Learn effective tools for dealing with difficult people

Discover ways to help groups in conflict

Develop a personal plan

2009 SCHEDULE

TRAINER PROFILE

AIM OF THE COURSE:

To be able to understand the roles and responsibilities of an effective supervisor

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INTRODUCTION:

Effective leadership performance depends on a blend of appropriate skills, knowledge, attitudes, and behaviors coupled with relevant experience. This program helps supervisors gain the skills they need to become more effective leaders in your organization.  The truly successful leader is one who is able to come to terms with his or her strengths and weaknesses.  He or she practices self-discipline, manages his or her own emotions, and objectively administers the job.  Supervisory leaders must expertly handle disruptive behavior and difficult people from time to time.  This course identifies five roles of a supervisory leader: influencing people, supervising work, communicating effectively, coaching and managing through conflicts.  Participants will learn to excel in these roles and are given tools to help them back at work.

WHO SHOULD ATTEND:

This course is designed for supervisors, managers, and all employees on a management track.